Blab AI
Atlantic County Deploys AI System to Expand Food-Stamp and Shelter Services
Atlantic County, New Jersey, has begun using an artificial‑intelligence platform to streamline assistance for residents who need emergency services and Supplemental Nutrition Assistance Program (SNAP) benefits. The county’s executive office announced the rollout on 29 June 2026, citing the system’s ability to handle more than 1,000 simultaneous phone calls and operate 24 hours a day.
The new system, named EVA, was developed in partnership with TipCo Automated Systems, a women‑owned company that specializes in automation for SNAP and Medicaid programs. According to the county, EVA will free staff to focus on case management rather than routine call handling. “With the support of EVA, staff can focus more of their time on case management,” said Executive Dennis Levinson. “We believe this will help us become more efficient in meeting our customers’ needs.”
Atlantic County is the state’s 15th‑most populous county, with an estimated 278,847 residents in 2026. The county’s poverty rate was 11.7 percent in 2023, making it the second‑poorest county in New Jersey. The county seat is Mays Landing, and the largest municipality is Egg Harbor Township. Median household income in the county is $78,050, and it is part of the Atlantic City–Hammonton metropolitan statistical area and the larger Philadelphia combined statistical area.
Levinson, who was sworn in for his seventh term in January 2024, said the county is “exploring the opportunities these advanced technologies can provide.” He praised the county’s information technology team for working closely with staff to identify customer‑service needs. The county’s goal is to use EVA as a model for other New Jersey counties.
The AI platform’s 24/7 availability is intended to reduce wait times for residents calling to apply for or renew SNAP benefits. The county’s food‑stamp office already offers online resources, but the new system is expected to improve accessibility for people who rely on phone support. The county has also highlighted the system’s capacity to handle high call volumes during peak periods, such as the holiday season.
TipCo’s technology is designed to automate routine tasks in public‑service programs. The company’s website states that its solutions aim to address staffing shortages in health and human‑services agencies by providing “timely and comprehensive support” to vulnerable populations.
The partnership follows a broader trend of local governments adopting AI to increase efficiency in social‑service delivery. The county’s use of EVA is the first public‑sector deployment in Atlantic County and may influence similar initiatives in neighboring jurisdictions.
The county’s executive office noted that the AI system is not a replacement for human staff but a tool to augment service capacity. “We are still exploring the opportunities these advanced technologies can provide, but our initial experiences have been very positive,” Levinson said.
Atlantic County’s initiative comes at a time when the state’s SNAP program has seen a rise in enrollment. In the past year, nearly 47,000 residents were approved for SNAP benefits, including more than 20,000 children, according to a local news report.
The county’s AI rollout is expected to improve responsiveness for residents seeking emergency assistance and food stamps. The county plans to monitor the system’s performance and may expand its use to other service areas if the pilot proves successful.
As of now, no additional funding rounds or regulatory approvals have been announced beyond the county’s budget allocation for the project. The county will continue to assess EVA’s impact on service delivery and may share lessons learned with other New Jersey counties.
The initiative underscores Atlantic County’s commitment to leveraging technology to address persistent socioeconomic challenges. By integrating AI into its service framework, the county aims to provide more timely assistance to residents while maintaining high standards of customer service.
The county’s next steps include evaluating EVA’s performance metrics, exploring potential expansions to other public‑service programs, and engaging with community stakeholders to assess satisfaction with the new system.
The AI system’s deployment is a concrete example of how local governments can use technology to improve service delivery for low‑income residents. Atlantic County’s experience may serve as a case study for other jurisdictions seeking to adopt similar solutions.
The county’s executive office remains open to further collaboration with TipCo and other technology partners to enhance service efficiency and expand the reach of public assistance programs.
In summary, Atlantic County has begun using an AI platform developed with TipCo Automated Systems to improve the handling of SNAP and emergency assistance calls. The system’s 24/7 availability and high call‑volume capacity aim to increase service efficiency for the county’s 278,000 residents, many of whom live below the poverty line. The county will monitor the system’s performance and consider expanding its use to other service areas.
The new system, named EVA, was developed in partnership with TipCo Automated Systems, a women‑owned company that specializes in automation for SNAP and Medicaid programs. According to the county, EVA will free staff to focus on case management rather than routine call handling. “With the support of EVA, staff can focus more of their time on case management,” said Executive Dennis Levinson. “We believe this will help us become more efficient in meeting our customers’ needs.”
Atlantic County is the state’s 15th‑most populous county, with an estimated 278,847 residents in 2026. The county’s poverty rate was 11.7 percent in 2023, making it the second‑poorest county in New Jersey. The county seat is Mays Landing, and the largest municipality is Egg Harbor Township. Median household income in the county is $78,050, and it is part of the Atlantic City–Hammonton metropolitan statistical area and the larger Philadelphia combined statistical area.
Levinson, who was sworn in for his seventh term in January 2024, said the county is “exploring the opportunities these advanced technologies can provide.” He praised the county’s information technology team for working closely with staff to identify customer‑service needs. The county’s goal is to use EVA as a model for other New Jersey counties.
The AI platform’s 24/7 availability is intended to reduce wait times for residents calling to apply for or renew SNAP benefits. The county’s food‑stamp office already offers online resources, but the new system is expected to improve accessibility for people who rely on phone support. The county has also highlighted the system’s capacity to handle high call volumes during peak periods, such as the holiday season.
TipCo’s technology is designed to automate routine tasks in public‑service programs. The company’s website states that its solutions aim to address staffing shortages in health and human‑services agencies by providing “timely and comprehensive support” to vulnerable populations.
The partnership follows a broader trend of local governments adopting AI to increase efficiency in social‑service delivery. The county’s use of EVA is the first public‑sector deployment in Atlantic County and may influence similar initiatives in neighboring jurisdictions.
The county’s executive office noted that the AI system is not a replacement for human staff but a tool to augment service capacity. “We are still exploring the opportunities these advanced technologies can provide, but our initial experiences have been very positive,” Levinson said.
Atlantic County’s initiative comes at a time when the state’s SNAP program has seen a rise in enrollment. In the past year, nearly 47,000 residents were approved for SNAP benefits, including more than 20,000 children, according to a local news report.
The county’s AI rollout is expected to improve responsiveness for residents seeking emergency assistance and food stamps. The county plans to monitor the system’s performance and may expand its use to other service areas if the pilot proves successful.
As of now, no additional funding rounds or regulatory approvals have been announced beyond the county’s budget allocation for the project. The county will continue to assess EVA’s impact on service delivery and may share lessons learned with other New Jersey counties.
The initiative underscores Atlantic County’s commitment to leveraging technology to address persistent socioeconomic challenges. By integrating AI into its service framework, the county aims to provide more timely assistance to residents while maintaining high standards of customer service.
The county’s next steps include evaluating EVA’s performance metrics, exploring potential expansions to other public‑service programs, and engaging with community stakeholders to assess satisfaction with the new system.
The AI system’s deployment is a concrete example of how local governments can use technology to improve service delivery for low‑income residents. Atlantic County’s experience may serve as a case study for other jurisdictions seeking to adopt similar solutions.
The county’s executive office remains open to further collaboration with TipCo and other technology partners to enhance service efficiency and expand the reach of public assistance programs.
In summary, Atlantic County has begun using an AI platform developed with TipCo Automated Systems to improve the handling of SNAP and emergency assistance calls. The system’s 24/7 availability and high call‑volume capacity aim to increase service efficiency for the county’s 278,000 residents, many of whom live below the poverty line. The county will monitor the system’s performance and consider expanding its use to other service areas.
