A new McKinsey & Company study released on 26 June 2026 surveyed 1,000 senior and mid‑level executives in 696 manufacturing and service‑sector firms. The survey found that almost 90 % of respondents are experimenting with artificial intelligence (AI), but only 7 % report scaling AI across the entire enterprise.

The report, led by McKinsey partner Rahul Shahani, highlights that the financial benefit of AI is not derived from isolated pilots but from integration into core operational processes. Companies that embed AI across multiple functions report profit margins that are nearly double those of peers that use AI in only a few departments. In addition, the three‑year return on invested capital for firms with enterprise‑wide AI is more than five times higher than for companies that limit AI to a handful of use cases.

McKinsey notes that advanced manufacturing firms are more consistent in deploying AI across functions, a pattern that reflects years of investment in data, analytics and disciplined execution. Most survey respondents were large organisations; only 20 % of responses came from companies with less than US$1 billion in revenue. Firms that spread AI throughout their operations also show steadily higher productivity gains, whereas those that restrict AI to a small set of pilots see modest results.

The study cites Siemens’ Nanjing, China facility as a case in point. The plant, part of the World Economic Forum’s Global Lighthouse Network, used digital‑twin technology to model production lines. Rather than scaling the technology immediately, Siemens first tightened its operating backbone by integrating a manufacturing operations management system that governed data flows between virtual models and physical assets. Teams validated simulations through structured routines before implementing changes, and clear decision rights were defined for when human confirmation was required. The company treated IT/OT integration and data standards as core operational disciplines, which the report says helped the plant increase throughput.

McKinsey’s findings underscore a gap between AI experimentation and enterprise value. Companies that embed AI across multiple functions and pair the technology with robust management systems, clear operating principles and disciplined execution achieve higher profitability and productivity. The report suggests that operational excellence—defined by strong corporate purpose, well‑defined operating principles and disciplined execution—is as critical as the technology itself.

The study does not provide specific financial figures for individual firms but indicates that the combination of enterprise‑wide AI adoption and operational excellence can deliver a significant competitive advantage. The findings are expected to influence how manufacturers and service firms plan AI investments, prioritise integration across functions, and develop the operational frameworks needed to capture the full value of AI.

The report’s emphasis on scaling AI beyond isolated pilots aligns with broader industry observations that AI’s impact is maximised when it is embedded in core workflows and linked directly to operational and financial outcomes. As firms continue to invest in AI, the ability to integrate the technology into enterprise‑wide processes and maintain disciplined operational practices will likely become a key differentiator.