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Sky City Acoma Casino Hotel Adopts QCI Resorts Unified Intelligence Platform
In a decisive move to streamline its operations, Sky City Acoma Casino Hotel—run by the Pueblo of Acoma in central New Mexico—announced on June 23 2026 that it will replace its fragmented technology stack with Quick Custom Intelligence’s (QCI) QCI Resorts™ Unified Intelligence Platform. The new system will consolidate hotel management, food and beverage, point‑of‑sale, marketing, player development, loyalty, analytics, enterprise intelligence, and integrated gaming into a single real‑time software layer.
The decision comes amid a broader industry trend toward unified operational systems. QCI’s AGI platform, which underpins QCI Resorts, is already installed in more than 300 casino resorts worldwide and supports over $42 billion in annual gross gaming revenue. By deploying the platform at Sky City Acoma, the resort aims to boost operational efficiency and lay the groundwork for AI‑assisted decision‑making across the entire enterprise.
"The platform offers a practical path toward AI‑assisted resort operations while maintaining the governance, security, and operational controls required in gaming," said Dennis Amos, Sky City Acoma’s chief financial officer. Amos highlighted the platform’s natural‑language interface as a key advantage.
QCI co‑founder and chief technology officer Andrew Cardno explained that QCI Resorts is more than an integration layer—it is a complete system. "Hospitality, food and beverage, marketing, loyalty, operations and intelligence operate from a single real‑time software stack and a common intelligence layer," Cardno said. He added that gaming systems remain integrated where regulations require them.
Sky City Acoma hosts more than 550 slot machines, live table games, live bingo, a restaurant and 120 hotel rooms. The property is part of the Pueblo of Acoma, a National Historic Landmark that has existed since 1100 CE. The resort’s move to a unified platform reflects the growing recognition that fragmented technology architectures are unsustainable as operations grow more complex.
Designed specifically for gaming and hospitality, QCI’s platform coordinates staffing, inventory and guest demand in real time while integrating marketing, loyalty and analytics workflows. It also incorporates agentic AI capabilities that embed conversational intelligence directly into operational processes.
The deployment aligns with QCI’s broader strategy of replacing disconnected software stacks with a single, real‑time intelligence layer. The company has recently released platform updates, including AGI 55, which added a new marketing suite and dynamic metrics. QCI’s technology is used across North America, Europe, Australia and Latin America.
Sky City Acoma’s adoption of QCI Resorts is expected to streamline operations, reduce reliance on multiple vendor solutions and enable more responsive, data‑driven management. The platform’s natural‑language interaction is positioned to enhance both guest experience and revenue management.
The move underscores the casino industry’s increasing reliance on unified, AI‑enabled platforms to manage complex resort environments while meeting strict regulatory requirements. As more operators adopt similar systems, the sector may shift toward standardized, real‑time operational intelligence.
For now, Sky City Acoma remains one of the first Native American gaming properties to implement a fully integrated AI‑powered platform, setting a precedent for other tribal and non‑tribal resorts seeking to modernize their technology infrastructure.
The decision comes amid a broader industry trend toward unified operational systems. QCI’s AGI platform, which underpins QCI Resorts, is already installed in more than 300 casino resorts worldwide and supports over $42 billion in annual gross gaming revenue. By deploying the platform at Sky City Acoma, the resort aims to boost operational efficiency and lay the groundwork for AI‑assisted decision‑making across the entire enterprise.
"The platform offers a practical path toward AI‑assisted resort operations while maintaining the governance, security, and operational controls required in gaming," said Dennis Amos, Sky City Acoma’s chief financial officer. Amos highlighted the platform’s natural‑language interface as a key advantage.
QCI co‑founder and chief technology officer Andrew Cardno explained that QCI Resorts is more than an integration layer—it is a complete system. "Hospitality, food and beverage, marketing, loyalty, operations and intelligence operate from a single real‑time software stack and a common intelligence layer," Cardno said. He added that gaming systems remain integrated where regulations require them.
Sky City Acoma hosts more than 550 slot machines, live table games, live bingo, a restaurant and 120 hotel rooms. The property is part of the Pueblo of Acoma, a National Historic Landmark that has existed since 1100 CE. The resort’s move to a unified platform reflects the growing recognition that fragmented technology architectures are unsustainable as operations grow more complex.
Designed specifically for gaming and hospitality, QCI’s platform coordinates staffing, inventory and guest demand in real time while integrating marketing, loyalty and analytics workflows. It also incorporates agentic AI capabilities that embed conversational intelligence directly into operational processes.
The deployment aligns with QCI’s broader strategy of replacing disconnected software stacks with a single, real‑time intelligence layer. The company has recently released platform updates, including AGI 55, which added a new marketing suite and dynamic metrics. QCI’s technology is used across North America, Europe, Australia and Latin America.
Sky City Acoma’s adoption of QCI Resorts is expected to streamline operations, reduce reliance on multiple vendor solutions and enable more responsive, data‑driven management. The platform’s natural‑language interaction is positioned to enhance both guest experience and revenue management.
The move underscores the casino industry’s increasing reliance on unified, AI‑enabled platforms to manage complex resort environments while meeting strict regulatory requirements. As more operators adopt similar systems, the sector may shift toward standardized, real‑time operational intelligence.
For now, Sky City Acoma remains one of the first Native American gaming properties to implement a fully integrated AI‑powered platform, setting a precedent for other tribal and non‑tribal resorts seeking to modernize their technology infrastructure.
