AIT, Inc., a North Carolina‑based technology and infrastructure provider, announced on 23 June 2026 that it is now offering a new service called AIT AI Workforce Solutions. The service is described as a business‑automation platform that lets companies deploy AI employees to handle routine customer interactions, lead capture, and support workflows.

According to the company’s press release, the AI workforce is intended to reduce the time staff spend answering repetitive questions. COO Mike Noble said the goal is “to help companies put AI Employees to work on routine conversations, lead capture, customer follow‑up, and support workflows so their teams can focus on growth.” The service is positioned as a way to keep employees from being overloaded with repetitive tasks while maintaining or improving customer response times.

The solution includes several functional modules. AIT lists an AI receptionist that can engage customers 24/7, a website chat assistant, lead qualification workflows, appointment‑request handling, and general customer‑support functions. The platform also offers business‑specific configuration and ongoing monthly support. AIT emphasizes that the AI employees are not meant to replace human staff but to free them for higher‑value activities.

AIT has been in operation since 1995 and has served a range of clients from small businesses to government agencies. The company’s website provides details on pricing, setup, and a 12‑month commitment that includes a one‑time setup fee and monthly service charges. The press release notes that the AI workforce packages are available now for businesses that want a structured AI workforce setup with workflow planning, business‑specific configuration, and ongoing support.

The launch comes amid a broader trend of AI adoption in customer experience. According to the Wikipedia entry on artificial intelligence in customer experience, chatbots and AI‑powered contact‑center solutions are increasingly used to improve response times and reduce operational costs. AIT’s offering aligns with this trend by providing a ready‑made AI workforce that can be integrated into existing customer‑interaction channels.

AIT’s website also highlights that the AI employees can handle “repetitive customer support functions” and that the service can help small and growing businesses reduce overhead while improving the ability to serve customers efficiently. The company says that with AI employees working around the clock, businesses can avoid missed inquiries and create a more consistent customer experience.

The announcement was made in Fayetteville, North Carolina, and the company invites interested parties to schedule a consultation through its website. No pricing details were disclosed in the press release, but the site provides a summary of the AI workforce packages and a contact form.

The service is positioned as part of AIT’s broader portfolio of digital services, which includes web hosting, application support, and infrastructure solutions. The company’s long history in the technology sector is highlighted in the release, noting that AIT has served businesses ranging from small and medium‑sized companies to enterprise, government, and organizational clients.

In summary, AIT’s AI Workforce Solutions offer a structured approach to deploying AI employees for routine customer‑interaction tasks. The service includes an AI receptionist, chat support, lead qualification, appointment handling, and ongoing monthly support. The company’s stated objective is to reduce repetitive workload for human staff while improving responsiveness and customer satisfaction.

The launch is the latest addition to a growing set of AI‑based customer‑service tools that aim to streamline operations and free human workers for higher‑value work. AIT’s offering will likely appeal to businesses that need a ready‑made, 24/7 AI workforce without building custom solutions from scratch.